This privacy policy explains how Clear Ear Healthcare uses any personal information collected about you when you when using our services and/or website and your rights to control how we process this data. The website includes links to other websites and this policy does not cover these websites.
This privacy policy was last updated on 1st May 2022.
Patient Consent Form
The information you supply to us on our patient consent form is sent to us by email and will only be used to form part of the consultation process.
The answers you’ve provided on the Clear Ear Healthcare’s patient consent form will be stored electronically along with other patient data and held as part of your case history. It will only be shared with other medical professionals, with the consent of the patient, where it helps with further patient assessment and/or treatment. It will never be used for marketing purposes.
These records shall be kept for a minimum of 8 years as recommended by The British Society of Hearing Aid Audiologists (BSHAA).
Contact Form
The information you supply to us on our contact form is sent to us by email and will only be used to fulfil your enquiry. Emails sent through the contact form are read and replied to accordingly.
Your data is also stored by the website as a record of your contact and deleted after 30 days.
Website Usage Data
Clear Ear Healthcare uses WordPress and Google Analytics to help us monitor visits to the website so that we can make improvements. The information collected is anonymous and is not used in a way that could identify you. We do not implement nor allow WordPress/Google to any tracking that could be used to target adverts to you.
You can find out more about how Google protects collected data at https://support.google.com/analytics/answer/6004245
Use of Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
You can use the cookie control popup to control the use of cookies that aren’t essential to the website working. Your web browser will also have settings that allow you to prevent any website creating cookies on your computer.
Email Marketing
The only emails your will receive from Clear Ear Healthcare will be enquiry responses, appointment confirmations, patient consent forms request and review/feedback requests.
Clinical Images and Videos
Clinical images and video recordings are captured during the consultation and the procedure itself. All clinical images and video recordings that are captured are only used for patient monitoring and/or treatment.
All clinical images and video recordings captured by Clear Ear Healthcare are stored in a secure electronic image database; only authorised personnel have access to the images and/or data.
The completion of the Patient Consent Form in relation to the Terms of Service and Patient Information sheet gives consent to Clear Ear Healthcare to capture clinical images and video recordings for the purpose of patient monitoring and/or treatment.
You can request to see your clinical images and video recordings at any point during the appointment.
If you wish to withdraw consent at any time regarding the capture of clinical images and video recordings, you may do so by contacting Clear Ear Healthcare in writing.
Your Rights
You have a number of rights that give you control over your personal data.
Access your data – You have the right to know exactly what personal data we hold about you and have access to it. Should you wish to get a copy of the data that we hold you can get in contact using one of the methods below and we will provide it to you within 30 days.
Object to processing of your data – You have the right to stop us using your data. You have the ability to opt out of the use of cookies that use your personal data by using the popup available on this website. If we are processing your data in one of the other ways mentioned in this privacy policy you will need to get in contact to make your objection known.
Have your data deleted or corrected – You have the right to request deletion of your data or for corrections to be made where we hold inaccurate information.
Make a complaint – You have the right to complain to the Information Commissioner’s Office if you have serious concerns over the way we are handling your personal data.
Contact Details
If you have any concerns or questions about how we handle your personal data or would like to exercise any of your legal rights you can get in touch by visiting our contact us page or by email.
Email – info@clearearhealthcare.co.uk
Clear Ear Healthcare 